Frequently Asked Questions (FAQ)
Dazzling Gorgeous
Last Updated: 2025
🛒 1. Orders and Payment
1.1 How can I place an order?
To place an order, browse our website and add desired items to your cart. At checkout, please provide an active and correct email address and contact number. These details are essential for order processing, delivery coordination, and any necessary returns. We also encourage you to create an account to store orders, maintain history, and track order processing.
1.2 What payment methods do you accept?
We accept payments via Stripe and PayPal, offering secure and convenient options for your transactions.
1.3 Can I modify or cancel my order after it is placed?
Orders can only be modified or canceled if they have not yet been processed or submitted to our fulfillment partners. Please contact our Customer Service Team immediately if you wish to make changes. Once an order has been processed, we are unable to modify or cancel it.
🚚 2. Shipping and Delivery
2.1 Where do you ship?
Currently, we ship exclusively within the United States.
2.2 How long does shipping take?
Shipping times vary depending on the product and selected shipping method. Each product on our website is associated with specific shipping methods provided by CJdropshipping or Doba, each with its own delivery times and customer service protocols. Please refer to the product page for estimated delivery times.
2.3 How can I track my order?
Once your order has shipped, you will receive a shipment confirmation email with a tracking number. You can track your package directly through the carrier’s website.
🔄 3. Returns and Refunds
3.1 What is your Return Policy?
You may initiate a return within 30 days from the date of delivery, provided the item is unused, unopened, and in its original packaging. Please review our full Return and Refund Policy for detailed conditions and instructions.
3.2 Are there any items not eligible for return?
Yes. Due to hygiene and safety reasons, certain categories like Skincare, Makeup, Haircare, Supplements, Fragrance, and Aromatherapy are not eligible for return once opened or used. Please refer to the Return and Refund Policy for the full list of non-returnable items.
3.3 When will I receive my refund?
Refunds are typically processed within 7–10 business days after we receive and inspect your return. Refunds will be issued to your original payment method. Depending on your financial institution, it may take an additional 3–5 business days for the refund to reflect in your account.
🛠️ 4. Damaged, Defective, or Incorrect Items
4.1 What should I do if I received a damaged or incorrect item?
Please contact our Customer Service Team within 7 days of receiving your order. Include your order number, a description of the issue, and clear photos or videos showing the problem. We will assist you with a replacement, refund, or alternative solution based on the situation.
👤 5. Account Information
5.1 Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, view order history, and manage your shipping information more easily.
5.2 How do I reset my password?
To reset your password, click on the “Forgot Password?” link on the login page and follow the instructions sent to your registered email address.
📞 6. Contact Us
If you have any other questions or require further assistance, please contact us:
Dazzling Gorgeous Customer Service
Email: support@dazzlinggorgeous.com
Phone: +1 443 8082828
Website: https://www.dazzlinggorgeous.com/
We are available to assist you Monday through Friday, 10 am to 5 pm USA (GMT-4) (excluding holidays).